Student FAQ’s

General Information

1.How can I request my Student Card? You can request your Student Card following these steps here.

Inside your Student Portal, click on Dashboard and scroll down. At the bottom of the page, you can see today’s class, classroom and teacher.

2. Can I pay my instalment to my agent? Will it be the same price?

You can pay your instalment to your agency or directly to the school. It will be the same price.

3. How can I pay my instalment directly to the school?

If you wish to pay your tuition fees directly to us, you can do it by bank transfer (see details below), Credit or Debit Card or cash.

  • Name of Account: IH Sydney Training Services Pty ltd
  • Bank: NAB
  • BSB: 082-057
  • Account Number: 14-430-3676

Please note that if you pay through Credit or Debit Card a 2% surcharge applies.

If you are outside Australia, you can use one of our online payment systems: NexPay or PayToStudy

4. I can't pay my instalment on the due date, what can I do? Can I split my instalment?

When you enrolled in your course, you signed a Letter of Offer with an Instalment Plan that you agreed and committed to. We are not able to split instalments.

However, under exceptional circumstances, we can review your case and work with you to find a solution. If this is your case, please get in contact with our Payment Assistance team at assistance@ihsydney.com.au.

5. How many hours can I work on a Student Visa?

For information on conditions attached to your Student Visa, please contact your agency, as they will be able to provide you with the most updated and accurate information regarding Immigration matters.

6. When does my visa expire?

This information is located on your Student Visa Grant Notice, or you can contact your agency, as they will be able to provide you with the most updated and accurate information regarding Immigration matters.

7. How can I extend my visa?

Please contact your agency, as they will be able to provide you with the most updated and accurate information regarding Immigration matters. We can also recommend one for you.

8. What does my OSHC (Overseas Student Health Cover) covers?

Different companies cover different services.

If your agency purchased your Health Cover, please get in touch with your agency, read the Terms & Conditions in your policy, or visit the company website for more information.

If International House purchased your Health Cover, you will have received your policy on your first week of class. You can check the details of your policy on  Allianz website here.

9. How can I book an appointment with a Doctor?

If your agency purchased your Health Cover, please get in touch with your agency, or visit the company website for more information.

If International House purchased your Health Cover, you can check Allianz website and find a Doctor here.

10. How can I cancel my course? Will I get a refund?

If you decide to cancel your course, you can do it through your agency or you can contact our Student Services team.

You will need to complete and sign a Cancellation Form and send it to your agency, who needs to approve the cancellation and return the completed form to International House. Please note that we won’t be able to cancel your course until we receive confirmation from your agency.

Please check our Terms and Conditions for more information about our Refund Policy. You can find them in your Letter of Offer and here

11. I need a letter for my employer to let them know that I can work full time, can you help me?

We can provide a letter stating your study breaks dates. Please contact our Student Services team with your request. However, please be aware that this letter won’t mention how many hours you are entitled to work as that information needs to be confirmed by your agency or a Registered Migration Agent.

12. When will I get my Certificate of Completion?

If you are studying an English Course, you will receive your Certificate on the Thursday of your last week of classes. If your attendance is below 80%, you will receive a Graduation Letter instead.

If you are studying a VET course, you will receive your Certificate of Completion one month after your course ends.

13. I can't pick up my Certificate of Completion, can you send it by post?

If you can’t pick up your Certificate in person, you can send someone to pick it up for you with your authorisation. Alternatively, we can send it by post. This option has a cost of $30 to be paid in advance. Please contact our Student Services team to find the best option for you.

ELICOS (English Courses)

14. What is my class, my classroom and who is my teacher?

Inside your Student Portal, click on Dashboard and scroll down. At the bottom of the page, you can see today’s class, classroom and teacher.

15. How can I change my course start date? Do I need to pay any fees?

If you are unable to start your English course on the original date, you can change it. Please get in contact with your agency or the Student Services team from your campus.

If you intend to change your start date by more than two weeks, you might have to pay a $50 Change of CoE Fee, as per our Terms & Conditions.

16. When will I move to the next English level?

English courses will have a test week every six weeks and this is when your teacher will assess whether you are ready to go to the next level or not.

If you are not satisfied with the level you are in, you should talk about this with your teacher, the Director of Studies or a Head Teacher from your campus.

17. How can I change my timetable? Do I need to pay any fees?

If you would like to change your timetable, you can request this change to our Student Services team from here. They will get in contact with the Director of Studies who will check if there is a spot available for you in the class you request. Then they will send you an email to let you know if the change has been confirmed. Changes are always effective from Monday, so please make sure you let Student Services know with enough time in advance.

Please note that if you originally enrolled in the Evening timetable and the Morning timetable price is higher, you will need to pay the difference. The Student Services team will explain this to you in detail before confirming the change.

18. How can I change my class? Do I need to pay any fees?

If you would like to change your class, you can request this change to our Student Services team from here. They will get in contact with the Director of Studies who will check if there is a spot available for you in the class you request.
Then they will send you an email to let you know if the change has been confirmed. Changes are always effective from Monday, so please make sure you let Student Services know with enough time in advance.

All our ELICOS courses have the same price, so you don’t need to pay a price difference. However, please note that if you originally enrolled in one course, e.g. IELTS, and you would like to change to another course, e.g. General English, we will need to re issue your CoE and you will need to pay a $50 Change of CoE Fee, as per our Terms & Conditions. The Student Services team will explain this to you in detail before confirming the change.

19. How can I be transferred to another campus? Do I need to pay any fees?

International House has campuses in Sydney City, Bondi, Melbourne and Darwin.

If you would like to be transferred to a different campus, you can request this change to our Student Services team from here. They will get in contact with the Director of Studies who will check if there is a spot available for you in the class and campus you request.

Please note that the prices are not the same across all our campuses as we have different promotions. If you were enrolled in a campus with a lower weekly price and you request to be transferred to a campus with a higher weekly price, you will have to pay the difference. Additionally, we will need to re issue your CoE and a $50 Change of CoE Fee applies, as per our Terms & Conditions. The Student Services team will explain this to you in detail before confirming the change.

20. How can I take holidays? Do I need to pay any fees?

Please send an email to our Student Services team specifying start and end date of your holidays.

Please note that:

  • Study breaks always start on a Monday and end on a Friday
  • You should check your visa expiration date to make sure that you can finish your course before your visa expires
  • You can’t be on a study break for more than 8 weeks
  • If your break modifies your enrolment start or end date for more than two weeks, we will need to re issue your CoE and a $50 Change of CoE Fee applies, as per our Terms & Conditions. The Student Services team will explain this to you in detail before confirming the change.

21. How many weeks of holidays do I have?

Some students organize their study breaks with their agencies before enrolling, others don’t. Every case is different, so please get in contact with our Student Services team, so they can give you the correct information.

22. How can I check my Attendance?

Inside your Student Portal, click on the Dashboard. Then click on My Absences. There you will see your Current and Overall Attendance percentage, as well as the detail of all your absences.

23. I received an Attendance Warning Letter, what should I do?

Student Services monitors the student’s attendance and sends Attendance Warning Letters every Tuesday.

  • If you received First Attendance Warning Letter, it means that your Overall Attendance is below 90%. You don’t need to do anything; this is just a warning.
  • If you received Second Attendance Warning Letter, it means that your Overall Attendance is below 85%. You are required to attend a meeting with the Director of Studies.
  • If you received Third Attendance Warning Letter, it means that your Overall Attendance is below 80%. You won’t receive a Certificate of Completion when you finish your course. You have 20 working days to appeal in writing or you will be reported to Immigration. Please follow the steps explained in the Warning Letter.

24. What is a Level Letter and how can I get one?

A Level Letter is a document signed by our Director of Studies or Head Teacher that states your course start and end dates, your current level of English, and your Overall Attendance. You can request it directly to our Director of Studies or via our Student Services team.

ihBC (Vocational Courses)

25. I'm an ihBC student and I can't log into Canvas, can you help me?

If you can’t access Canvas because you forgot your password, you can use the Forgot my Password option to reset it.

If you can’t access Canvas for any other reason, please contact your Program Manager and they will help you. If you don’t have their email address, you can contact our Student Services team or studentsupport@ihbc.edu.au, and they will put you in contact with your Program Manager.

26. I'm an ihBC student, I'm trying to submit my assessment but I can't find the Submit button. What can I do?

Generally, the reason why the Submit button is not there, is because the submission due date has passed. Please contact your Program

27. I'm an ihBC student and I couldn't submit my assessment on time, what can I do?

If you haven’t submitted your assessments on time, please contact your Program Manager.

28. I'm an ihBC student and I need to defer one term, what should I do? Do I need to pay any fees?

If you haven’t started your course yet, you will need to change the start date. You can do it through your agency.

If you have started your course and need to defer one term, please consider the following:

  • Deferrals need to be requested before the term commencement
  • Deferrals are only approved under exceptional compassionate or compelling circumstances
  • You will need to pay $350 that will be discounted from your next term tuition fees

You will need to complete a Deferral Form and send it to Student Services along with evidence of your reasons for the Deferral. Your Program Manager will assess your case along with the Director of ihBC to decide whether the deferral can be approved or not.

29. I'm an ihBC student and I want to change my course, what should I do? Do I need to pay any fees?

You should get in contact with your Program Manager to discuss the different options.

Please note that you will be starting a new course from the beginning, therefore you should get in contact with your agency if you need to extend your visa in order to be able to finish the new course.

A $100 Change of Course Fee applies. You will need to complete and sign a Change of Course Form. We will need to issue a new CoE, however you don’t need to pay for this.

30. I'm an ihBC student and I want to be transferred to another campus, what should I do? Do I need to pay any fees?

International House has campuses in Sydney City, Bondi, Melbourne and Darwin.

If you would like to be transferred to a different campus, please send an email to our Student Services team and specify the campus where you want to be transferred to and the dates. They will get in contact with the Program Manager who will check if there is a spot available for you in course and campus you request. You can only be transferred before the term starts.

Please note that the prices are not the same across all our campuses as we have different promotions. If you were enrolled in a campus with lower tuition fees and you request to be transferred to a campus with higher tuition fees, your payment plan will be modified accordingly. Additionally, we will need to re issue your CoE and a $50 Change of CoE Fee applies, as per our Terms & Conditions. The Student Services team will explain this to you in detail before confirming the change

Student Services Team

Student Services Sydney City Campus: sssydneycity@ihsydney.com.au

Student Services Bondi Campus: ssbondi@ihsydney.com.au

Student Services Melbourne Campus: ssmelbourne@ihsydney.com.au

Student Services Darwin Campus: ssdarwin@ihsydney.com.au